Client Service Officer at Seanet Technologies Limited

Are you passionate about providing exceptional customer service and building lasting client relationships? Look no further! Seanet Technologies Limited, a seasoned system integrator with expertise in IP networks and IT services, is currently seeking dynamic individuals to join our team as Client Service Officers in Ikeja, Lagos.

Position: Client Service Officer Location: Ikeja, Lagos Employment Type: Full-time

Why Join Seanet Technologies?

At Seanet Technologies, we believe in the power of outstanding customer service to drive success. As a Client Service Officer, you’ll play a pivotal role in ensuring our clients receive top-notch support and solutions. Here’s what the role entails:

Job Responsibilities:

1. Effective Communication Hub:
   • Be the central point of communication for client issues, resolving complaints promptly.
   • Utilize Customer Relationship Management (CRM) software for seamless collaboration.
2. Complaint Handling:
   • Act as the point of contact for complaints and escalate issues appropriately.
   • Conduct customer satisfaction surveys and recommend improvements.
3. Client Retention:
   • Retain clients through proactive support, addressing inquiries, and resolving issues.
   • Deliver outstanding customer service to both internal and external customers.
4. Satisfaction Tracking:
   • Maintain customer satisfaction by tracking, reporting, and responding to issues and concerns.
   • Advise clients on creating profitable processes.
5. After-Sales Care:
   • Ensure client satisfaction through effective after-sales care and feedback utilization.
6. Collaborative Approach:
   • Collaborate with internal teams to address customer needs.
   • Ensure adherence to contract terms by both the company and clients.

Education and Work Experience Requirements:

• A B.Sc/HND Degree in Business Administration, Public Relations, Mass Communication, or a related field.
• Proficiency in Microsoft Office.
• Background in customer service is required.
• Additional professional qualification in a related discipline.

Salary:

• N100,000 – N120,000 monthly.

How to Apply:

If you’re ready to embark on a fulfilling career journey with Seanet Technologies, follow these steps:

1. Send your CV to: hr@seanetmedia.com
2. Use the Job Title as the subject of the email.

Application Closing Date:

4th January 2024.

Join us at Seanet Technologies, where innovation meets excellent customer service. Your path to success begins here!