Customer Service Officer at Prodigy Microfinance Bank

In 2023, Prodigy Microfinance Bank emerged with a noble mission—to empower individuals on their financial journey, breaking barriers to ensure everyone has access to fair and affordable financial services. With a diverse range of products and services, including loans, savings accounts, and insurance, Prodigy is dedicated to delivering excellent customer service and aiding customers in achieving their financial goals.

Opportunity Knocks in Lagos:

Prodigy Microfinance Bank is currently on the lookout for dynamic individuals to join their team as a Customer Service Officer. This full-time, on-site role is based in the vibrant city of Lagos, offering candidates a unique chance to contribute to a mission-driven financial institution.

Role Description:

As a Customer Service Officer at Prodigy, you’ll play a pivotal role in managing customer satisfaction, providing top-notch customer support, and creating positive experiences for every client. Your responsibilities will extend to maintaining meticulous customer records, addressing and resolving complaints professionally and promptly, and ensuring that the overall customer journey is seamless.


To thrive in this role, candidates are expected to possess the following qualifications:

  1. Educational Background: A Bachelor’s Degree in Business Administration, Marketing, or a related field.
  2. Interpersonal Skills: Strong interpersonal skills to build positive customer relationships.
  3. Customer Satisfaction: Demonstrated ability to ensure customer satisfaction.
  4. Customer Support Experience: Previous experience in providing excellent customer support.
  5. Positive Customer Experience: Proven track record in creating a positive customer experience.
  6. Communication and Problem-Solving: Excellent communication and problem-solving skills.
  7. Financial Services Background (Preferred): While not mandatory, experience in the financial services industry would be advantageous.

Application Details:

If you’re ready to embark on a fulfilling career with Prodigy Microfinance Bank, submit your application by the closing date, 15th January 2024. To apply, send your resume to, with the job title mentioned in the subject line.


Joining Prodigy Microfinance Bank means becoming part of a team dedicated to financial inclusivity and customer empowerment. If you meet the qualifications and are passionate about making a positive impact in the financial sector, seize this opportunity to contribute to a brighter financial future for all.

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